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What is MyAmadeus Services
What is MyAmadeus Services
MyAmadeus Services is the new customer portal, powered by ServiceNow technology, replacing Amadeus Service Hub & Amadeus Customer Service Point.
Amadeus Support & Knowledge
Consult our knowledge base of Product documentation, How To, Error Message and Troubleshooting solutions
Subscribe to product-related news and access online support services and tools 24/7
Contact Amadeus Customer Service and manage your cases online
Amadeus Learning Universe
Find all Amadeus e-Learnings and upcoming instructor-led sessions in one click
Utilize dashboards to track your learning goals
Discover trending learning topics
Community
Join the community of Travel experts who contribute and share their knowledge and experience on Amadeus products and services
Follow updates on your Amadeus solutions and subjects you are interested in
Get the latest Amadeus and industry news
How to contact Amadeus Customer Services from Amadeus Selling Platform Connect
How to contact Amadeus Customer Services from Amadeus Selling Platform Connect
Five possible support options are available. (The options may vary by market.)
In Amadeus Selling Platform Connect, click in the Search solutions, learning and support field in the top right corner.
In the list of support options, select MyAmadeus Services.
3. In the Ask questions search field, enter the error message received, a keyword or topic you are looking for.
4. At the top of the results page, the Now Assist AI generates an answer that might include case templates. You also find solutions related to your search.
Example: AI response with case templates
Note: If you want to submit a case to our support team, use the filters to get the most relevant template for your search.
5. Click the most suitable solution or proposed case template to display its content.
6. If none of the solutions answers your needs, scroll to the Need more support? section at the bottom of the page. The Need more support? section is also available at the bottom of each article.
Note: You can also start the support process from the MyAssistant chatbot (A blue and white logo on the bottom right hand screen) available in MyAmadeus Services or from the search field in Amadeus Selling Platform Connect.
7. In the Select a topic for your request field, select the topic you need. For example, select Ticketing if your request is linked to a booking in Amadeus Selling Platform Connect.
8. Select a support option.
Note: The number of support options displayed depends on the topic selected or the market.
a) Create a case
If you select Create a case, you have three options available.
Request a service for assistance on specific procedures or 'how to' questions, such as 'How to refund an unused ticket'.
Report an issue for incidents, such as errors, system failures, bugs, access issues, performance problems, or anything that isn’t working.
File a claim for issues related to a completed trip or stay that have a financial impact, such as ADMs.
b) Community
If you select Community, you can ask a question in Live Travel Community.
c) Call us
If you select Call us, the phone number and PIN displayed will allow you to call for support and talk to an agent.
The PIN helps support agents to identify you.
Note: Some products are not supported by phone. These products are indicated in the orange box above the phone number.
For these products, log a case instead.
d) Live Chat
If you select Live chat, you start an online conversation with the virtual MyAssistant agent.
You can start a conversation with a support agent by clicking Start chat.
If you encounter any issues accessing the MyAmadeus Services portal (such as login errors or account lock), you can also refer to the support page to obtain assistance and a PIN code to contact the support team: ** Please note that the wait time may be longer than the option described in #8c above **
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